Who It's For
Built for an organisation that:
- Runs at least one repeatable, definable operational workflow — enquiry handling, qualification, approvals, delivery handoffs, reporting, fulfilment, client onboarding — that can be described start-to-finish in a small number of sentences
- Has a named person with authority to define scope, grant evidence access, and accept the final output
- Can produce or authorise access to evidence about how the workflow actually runs — documents, records, timings, interviews
- Is not seeking certification, legal or regulatory opinion, cybersecurity assurance, or a guaranteed savings/ROI figure
21V does not currently hold evidenced examples of a specific industry, company-size band, or turnover range for which the diagnostic has been proven.
The problem this addresses
Organisations running a repeatable workflow frequently cannot answer, with evidence, three questions about it:
- What actually happens, as opposed to what the documented or assumed process says happens.
- Where responsibility, time, or control is being lost — at handoffs, exceptions, or manual steps that go unrecorded.
- What should change next — prioritised, owned, and measurable, not a general impression.
A diagnostic that finds the workflow is already well-controlled is a valid, evidenced outcome.