How It Works

The delivery sequence: Qualify → Contract → Discover → Diagnose → Evidence → QA → Mandate → Report → Accept.

1. Qualify — confirm the workflow, scope, exclusions, and the questions you want answered.
2. Contract — agree the engagement in writing before any evidence work starts.
3. Discover — structured discovery with the people who actually do the work.
4. Diagnose — map the current-state process and its handoffs.
5. Evidence — collect and review the agreed evidence sources.
6. QA — independent review of material findings before they reach you — a reviewer separate from whoever authored the finding checks it against the evidence.
7. Mandate — prioritise the findings into an Improvement Mandate, with dependency and risk noted against each item.
8. Report — an executive report and full handover.
9. Accept — a formal acceptance record, with any agreed correction window.

A later stage is never marked complete just because work has started on it, and missing evidence stays visible rather than papered over.

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